Get in touch

We're a small team. We read every email and usually respond within a few hours on business days.

What do you need help with?

Setup help

Can't get your template into eBay? Read the Setup Guide first — it covers every step.

Billing & subscriptions

Questions about your plan, invoice, or cancellation. Include your order email when you write.

License key issues

Key not working? Enter it exactly as it appears in your Lemon Squeezy receipt email.

Direct email

Include your order email and a clear description of the issue. The more detail you give us, the faster we can help.

Response time

Usually < 4 hours

Mon–Fri, 9am–6pm ET

Refunds

3 business days

7-day guarantee

Technical issues

Same day

When possible