Frequently Asked
Questions
Everything you need to know about CustomeBayTemplates.
Getting Started
What is CustomeBayTemplates?+
CustomeBayTemplates is a web-based generator for professional eBay HTML listing templates. You fill in your product details, pick a style, and we generate ready-to-paste HTML that works directly in eBay's listing description field.
Do I need to know how to code?+
Not at all. The generator handles all the HTML. You just fill in a form — product title, price, images, features, description — and we output the finished code.
How do I get access?+
Subscribe to a plan on our pricing page, complete checkout through Lemon Squeezy, and you'll receive a license key by email instantly. Enter it at customebaytemplates.com/portal and you're in.
Can I try it before buying?+
You can browse all template previews for free at /templates. Generating and downloading HTML requires an active subscription.
eBay Compliance
Are these templates eBay-policy compliant?+
Yes. eBay banned active content (JavaScript) in 2017. All our templates use CSS-only interactivity — image galleries, tabs, and accordions are powered by radio buttons and the :checked selector. No JavaScript required.
Will eBay block my listing?+
Our templates are designed to comply with eBay's active content policy. That said, eBay's policies can change, and it's always your responsibility to verify that your listing description meets eBay's current requirements.
Can I use these on eBay International (UK, Australia, etc.)?+
Yes. The HTML itself is universal. eBay's active content policy applies globally, and since our templates use no JavaScript, they should work on any eBay marketplace.
Plans & Billing
What's the difference between the plans?+
Basic gives you 3 categories, 1 template style, and 5 exports/month. Pro unlocks all 9 categories, 3 styles, unlimited exports, and advanced features (gallery, tabs, Q&A, video embed). Premium adds all 6 styles, white-label (no watermark), and priority support.
Can I cancel anytime?+
Yes. Cancel directly from your Lemon Squeezy customer portal (link in your receipt email). Your access continues until the end of the current billing period.
Is there a free trial?+
We offer a 7-day money-back guarantee instead of a free trial. Subscribe, try the generator with real products, and if it's not right for you, email us within 7 days for a full refund.
Can I switch plans?+
Yes. Cancel your current plan at any time and subscribe to the new tier. Your previously generated HTML files are always yours to keep.
Do you offer annual billing?+
Yes — annual billing saves you 20% (roughly 2 months free). You can select monthly or annual on any plan page.
Using the Generator
How do I use my generated HTML on eBay?+
In eBay's listing form, scroll to "Description" and click "HTML" (the source code view). Paste your generated HTML there and switch back to normal view. Your listing will display the styled template.
Where do I host my product images?+
eBay requires images to be hosted on an HTTPS server. You can use eBay's own image hosting (upload via the listing photos section, then grab the URL), or use services like Imgur, Cloudinary, or Amazon S3.
What is a "watermark" and which plans include it?+
Basic and Pro templates include a small "Generated by CustomeBayTemplates.com" credit in the footer. Premium removes it entirely for a white-label experience.
Can I save my work and come back to it?+
Yes. Pro and Premium plans support saved drafts (up to 5 on Pro, unlimited on Premium) stored in your browser.
Technical
What browsers does the generator support?+
The generator works in all modern browsers (Chrome, Firefox, Safari, Edge). The generated HTML is compatible with any browser your eBay buyers use.
My license key isn't working — what do I do?+
Make sure you're entering the key exactly as it appears in your receipt email (no extra spaces). If it still doesn't work, email contact@etailready.com with your order details.
I cleared my browser data and lost access. What now?+
Your license key is stored in your browser's localStorage. Just go to /portal and re-enter your key — it will restore your access immediately.